Company recognized as one of the Best Banks for Trust & Customer Service in
 Small Businesses and Middle Market Banking Categories

RALEIGH, N.C. – February 17, 2026 - For the 13^th consecutive year, First Citizens Bank was recognized by Crisil Coalition Greenwich, receiving 19 national and regional awards across the Middle Market and Small Business Banking categories.

"These accolades are a testament to our strong client service and relationship driven approach which are pillars of First Citizens,” said Brendan Chambers, Head of Middle Market Banking for First Citizens Bank. “Our priority is to deliver value, expertise and high touch service to our clients as we help them achieve their goals. The client is at the center of everything we do, and we greatly appreciate this recognition for the support and service we provide.”

The Coalition Greenwich 2026 Awards evaluate the middle market and small business banking platforms, selecting award winners based on direct feedback from client evaluations. First Citizens received recognition in award categories as a bank that clients trust, that values long-term relationships and whose clients are highly satisfied with the bankers managing their relationships.

"Earning our clients’ trust is central to our success at First Citizens, and we view this recognition as a reflection of the strong relationships we’ve built with our clients over the long-term," said Patrick Noble, Business Services Executive for First Citizens Bank. "Across our client base, we’re focused on delivering reliable, relationship-driven support that meets the scale and ambition of our business clients at every stage."

First Citizens was recognized with 19 awards, including:

Middle Market Banking Awards
Best Bank – Satisfaction with RM for Middle Market Banking in the U.S. (South)

Best Bank – Satisfaction in Cash Management for Middle Market Banking in the U.S. (South)

Best Bank – Overall Satisfaction for Middle Market Banking in the U.S. (South)

Best Bank – Values Long-Term Relationships for Middle Market Banking in the U.S.

Best Bank – Customer Service for Middle Market Banking in the U.S.

Best Bank – Advisory Capabilities of RM for Middle Market Banking in the U.S.

Best Bank – Satisfaction with RM for Middle Market Banking in the U.S.

Best Bank – Ease of Making Payments for Middle Market Banking in the U.S.

Best Bank – Ease of Product Implementation for Middle Market Banking in the U.S.

Best Bank – Ease of Doing Business for Middle Market Banking in the U.S.

Best Bank – Trust for Middle Market Banking in the U.S.

Small Business Banking Awards
Best Bank – Satisfaction with RM for Small Business Banking in the U.S. (South)

Best Bank – Overall Satisfaction for Small Business Banking in the U.S. (South)

Best Bank – Customer Service for Small Business Banking in the U.S.

Best Bank – Satisfaction with Cash Management Sales Specialist for Small Business Banking in the U.S.

Best Bank – Satisfaction with RM for Small Business Banking in the U.S.

Best Bank – Overall Satisfaction for Small Business Banking in the U.S.

Best Bank – Ease of Doing Business for Small Business Banking in the U.S.

Best Bank – Trust for Small Business Banking in the U.S.

About the Coalition Greenwich 2026 Awards
The Coalition Greenwich Award for Best Bank is determined by research scores that measure the quality of service and products by providers. First Citizens Bank received the Coalition Greenwich 2026 Awards for its excellence in small business banking and middle market banking. For the 2026 honors Crisil Coalition Greenwich evaluated more than 500 banks. Awards in the middle-market category are based on interviews with businesses with sales of $10-500 million across the country. Awards in the small business category are based on interviews with businesses with sales of $1-10 million across the country.

About First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services with branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™. Discover more at firstcitizens.com.

Media Contact
Katie Ellis
kellis@svb.com